• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
DeskJet 2545
Microsoft Windows 10 (64-bit)

Hi. I recently upgraded my WiFi router from a Netgear Nighthawk AC2600 to a Netgear AX1800 three-station MESH system. When I try to connect my 2545 wirelessly to this new router, the HP setup software says I've used an incorrect wireless password. I am certain I've entered the correct password (multiple times). I've reinstalled, reset, and rebooted everything, including the router and printer. Any suggestions for what I can try next? Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Replying to my own question, because I've solved it (adding this in case others have the same problem). The printer needed a firmware update. I initially looked for firmware under "2545" and found nothing. But then checked the 2540 series and found a July 2020 update there. Connected fine to wireless after that update.

View solution in original post

1 REPLY 1
HP Recommended

Replying to my own question, because I've solved it (adding this in case others have the same problem). The printer needed a firmware update. I initially looked for firmware under "2545" and found nothing. But then checked the 2540 series and found a July 2020 update there. Connected fine to wireless after that update.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.