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Common problems for Connectivity Issues
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‎07-02-2021 12:14 PM - edited ‎07-02-2021 01:06 PM

HP Recommended
Product: HP DeskJet Plus 4100
Operating System: Microsoft Windows 10 (64-bit)

My father's HP DeskJet Plus 4100 recently stopped communicating with his laptop. The WIFI light was flashing. When I tried to look at the printer from the laptop, it shows Offline. I held down the WIFI button and pushed the WPS button on my router. It eventually connected and shows a blue solid light. HP Smart app and Windows still show the printer as offline. I made the mistake of uninstalling the printer from Windows, as it used to be simple to reinstall a printer.  I tried reinstalling the printer, but it tells me the PIN is invalid, wants me to use setup cartridges.  I don't know how to bypass the stupid cartridges or the PIN. Please help before I throw this thing out the window and burn everything with "HP" on it.

9 people had the same question
1 REPLY 1

‎07-06-2021 05:04 AM

HP Recommended

@Mommafo

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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