Deskjet 3510 not connecting to new wireless network

[Michael3510]

I use the WPS Pushbutton option and the printer (Deskjet 3510) tries to connect but fails.  I don't see anyway to manual connect the printer to the network.  This was working with my old network without issue.  Now with a new modem and network it won't connect.  I have used restore network defaults and that doesn't seem to help.

~ Mike

[banhien]

@Michael3510 

Please use the following Guide

             https://support.hp.com/us-en/printer-setup/hp-deskjet-3510-e-all-in-one-printer-series/5157460

Regards.

[Will_Penny]

I’ve run into the same exact problem. It started when AT&T pushed out a firmware update to their gateway. In my case, I have AT&T fiber service and utilize their Arris model BGW210-700 gateway. It is a combination modem/router with dual channel wi-fi (2.4 and 5 GHz). Upon receipt of firmware version 3.18.5, both my Toshiba laptop and HP 3510 printer lost their wi-fi connectivity. Recently, version 3.19.4 firmware was pushed out but the problem remains. Technically competent help at AT&T is virtually non-existent so I do not anticipate them resolving the issue anytime soon. In the meantime, I connect the laptop to the home network via Ethernet cable. I connect the laptop to the printer via a direct wireless connection. I’m waiting on delivery of a USB wireless adapter in hopes of gaining wireless connectivity for the laptop to the home wi-fi network. The laptop utilizes a Realtek RTL8188CE WLAN 802.11n PCI-E NIC wireless adapter card. In short, AT&T introduced an incompatibility issue in their firmware that impacts older devices that operate over the 2.4 GHz frequency/band. Hope this sheds a little light on the issue.

[Michael3510]

I just switched from Xfinity to ATT Fiber for internet.  I have a different router but obviously same issue with trying to pair to the router.  Have you found anyway t get to the error logs of the printer or router?  I wanted to see if there is more info to go on.