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Common problems for Connectivity Issues
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‎12-04-2023 09:55 AM

HP Recommended
Product: HP DeskJet 3755 All-in-One Printer

I have updated my WiFi password.  My printer does not work anymore.  Can someone please lay out step by step how to reconnect?

I have tried to follow the steps recommended by Hari80 in this thread but I cannot find Printer Utility or Network Settings to get to the WiFi wizard: https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Reconnect-printer-after-wif...

3 REPLIES 3

‎12-04-2023 10:41 AM

HP Recommended

The front panel display of your printer does not have the feature of entering a password or selecting an SSID.  The easiest way to re-configure the printer is to use the WPS pushbutton or PIN method as listed on page 56 of the users manual.

 

Your router may have a physical WPS button that can be pushed.  The 2.4ghz band encryption must be wpa2 and I assume you selected the channel with the least noise.  Most modems have an app to do that.

 

Pages 5 and 6 show features.  Make sure that Wi-Fi is enabled and the printer is NOT in Wi-Fi direct mode.

 

Pushbutton method (page 56) press the wireless button on the printer for 3 seconds then you have 2 minutes to go to your modem and press the WPS button.  If no WPS button then you need to use the PIN method as described.

 

lemme know if a problem.

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‎12-04-2023 02:04 PM - edited ‎12-04-2023 02:05 PM

HP Recommended

Thank you.  However, neither the Push method or the PIN method are working.  I have tried the PUSH method with my Xfinity router, it blinks orange for a second then turns to white.  I have tried the WPS PIN method but Xfinity does not support this method for my router model.

 

Surely there is another way to reconfigure? I am able to connect via WiFi Direct Access to the printer.

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‎12-04-2023 03:24 PM

HP Recommended

Update: I was able to successfully reconnect! This thread was very helpful for accessing the EWS Page: https://h30434.www3.hp.com/t5/Printer-Wireless-Networking-Internet/wifi-Password-Changed-Cannot-reco...

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