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‎09-18-2023 07:08 AM

HP Recommended
Product: HP DeskJet 2630 All-in-One Printer

Since having an Eero router installed through a new ISP my printer no longer connects. I have done extensive online searches which suggest, due to Eero's security, that the printer is no longer compatible due to it's age/settings.

I bought a cable to connect the printer directly to the laptop as per many suggestions online however the laptop does not recognise the printer and in the installation settings it is asking me to connect the printer to the wireless!

I have followed the instructions on the HP website for Windows installation by USB and keep getting the same page asking me to connect to the wireless!

 

If it is the case that the printer is no longer compatible, it will need to be replaced - can anyone recommend an Eero compatible printer please? One you actually own and have successfully used.

 

Many thanks.

Category:
1 REPLY 1

‎09-20-2023 08:58 PM

HP Recommended

Hi @LKJ82,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Excellent description and a great diagnosis. It is greatly appreciated.           

 

might require one-on-one interaction to fix the issue.

 

We have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to help you with replacement.

 

For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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