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Common problems for Connectivity Issues
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‎02-28-2021 09:04 AM

HP Recommended
Product: Example: Envy 5030
Operating System: Microsoft Windows 10 (64-bit)

My Envy 5030 printer (firmware recently updated to2021B) has operated OK over the home network for a couple years. When I switched it on yesterday it failed to connect to the home WiFi.

Selecting the WiFi setup wizard from the control panel failed - no networks were displayed. (My laptop displays 5 neighbourong networks in addition to mine)

Trying the Protected WiFi setup timed out.

I selected Restore Network Defaults, restarted my router, placed the printer in the same room as the router and repeated both attempts with no success.

Any suggestions?

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-01-2021 02:30 AM

HP Recommended

It seems as if the problem is a loose connection. While moving the printer back to its normal location I tipped it over. Once switched on again the printer immediately identified 2 or 3 Wifi networks. The cure must have been the movement as I had tried switching off and on a number of times earlier on.

View solution in original post

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1 REPLY 1

‎03-01-2021 02:30 AM

HP Recommended

It seems as if the problem is a loose connection. While moving the printer back to its normal location I tipped it over. Once switched on again the printer immediately identified 2 or 3 Wifi networks. The cure must have been the movement as I had tried switching off and on a number of times earlier on.

Was this reply helpful? Yes No
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