Envy 5540 suddenly stopped scanning wirelessly to Dell laptop running Windows 7.. Works fine with w

[JohnBC]

Envy 5540 suddenly stopped scanning to my Dell Latitude laptop running Windows 7. Reloaded software from disc . Failed to find Envy  but still able to communicate with it to print. I've run print and scan doctor numerous times .Gets stuck on " Drivers" Updated Drivers - still won't recognise printer even though both are on the network.

Must have gone through the instructions 20 times but no luck . It works fine on another machine with Windows 8.1.

[Echo_Lake]

@JohnBC

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall,click here.

And install Full Feature Software and Drivers: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-envy-5540-all-in-one-printer-series/54...

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.