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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
JohnBC
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Envy 5540 suddenly stopped scanning wirelessly to Dell laptop running Windows 7.. Works fine with w

HP Recommended
Envy 5540
Microsoft Windows 7 (64-bit)

Envy 5540 suddenly stopped scanning to my Dell Latitude laptop running Windows 7. Reloaded software from disc . Failed to find Envy  but still able to communicate with it to print. I've run print and scan doctor numerous times .Gets stuck on " Drivers" Updated Drivers - still won't recognise printer even though both are on the network.

Must have gone through the instructions 20 times but no luck . It works fine on another machine with Windows 8.1.

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Echo_Lake
HP Support Agent
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@JohnBC

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Root level uninstall and reinstall printer drivers

  • Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall,click here.

 

And install Full Feature Software and Drivers: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-envy-5540-all-in-one-printer-series/54...

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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