-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1
0
0
HP Recommended
Printer was working fine at my previous house. Moved into a new home and I cannot seem to get this printer connected via wifi. I am on 5ghz network band.
HP Smart will locate the printer but I am stuck at this screen for however long I leave it on for.. >30+ Mins. I've tried connecting via phone and PC. Sat right next to the router/modem to no avail. Printer is also showing purple light indicating it's ready to connect via wifi but does not work. I've printed all necessary "wireless quick start guides" and printer status report. Please help before I throw this printer in the trash and stay away from HP. It should not be this hard.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community