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Common problems for Connectivity Issues
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HP Recommended
HP ENVY Photo 6230 All-in-One Printer
Microsoft Windows 10 (64-bit)

HP Envy Photo 6230 stopped connecting to wifi. The wifi lights went off, and don't come on at all when it's turned off/on. It now won't print as it says the cartridge cannot be used until printer enrolled in HP Instant ink. The printer is enrolled, it just isn't on any network. I've plugged the printer back into the PC and HP Smart advanced settings won't let me factory reset as it says the printer is busy (the printer after selecting language and country says go to the HP Smart app, and if select Manual set up gets stuck at the "Cartridge cannot be used screen"). The printer also has no way of connecting by hard wire to the router as it's wifi only. It's out of warranty...but only 3 years old.  Is it ready for the trash ?

HELP ! I have no clue what else to try.

1 REPLY 1
HP Recommended

Hi @CamR400

Welcome to HP Support Community. This is a great place to post questions find answers and tips.
Thank you for posting your query. I will be glad to help you.

 

I see that you are facing issues with connecting your HP All-In-One Printer to your wi-fi network.

 

Please follow the steps listed below to restore the printer to its network defaults and then reconnect it to the network.

 

Step 1: Restore the printer to its network defaults.
On the back of the printer, press and hold the Wireless button for at least three seconds.

 

Step 2: Reconnect the Printer to the network:
1. Press and hold the wireless button on the printer for more than least three seconds to start the WPS Push Button method. 
2. Press the WPS button on your router.
NOTE: The product begins a timer for approximately two minutes while a wireless connection is established. If the printer connects successfully, the light next to the Wireless button glows steady blue.

You may also refer to this document

 

3. Enable Web services:

1. On the HP Smart app home screen, tap or click your printer or Printer Settings. 

2. Tap or click Advanced Settings. 

3. Tap or click Web Services. 

4. If Web Services is not already enabled, the Setup option displays in the Web Services section. Tap or click Setup, and then follow the on-screen instructions to enable Web Services.

 

Let me know if this helps.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Take care and have a good day.

 

Rainbow23 - HP Support.
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