Envy Pro 6455 printer wifi wont stay connected. Have to reconnect each time. Why?

[MJRS1]

My envy pro 6455 doesnt "remember" the wifi connection and I have to shut down and reinstall pribter every time. Why doesnt it remember it? Thanks!

[Dragon-Fur]

@MJRS1 

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Printer supports dual bandwidth wireless connection.

Product Specifications for the HP ENVY Pro 6455 All-in-One Printer (5SE45A)

Connectivity

Ports	1 Hi-Speed USB 2.0; 1 Wi-Fi 802.11ac (dual band)
Wireless capability	Yes, built-in Wi-Fi 802.11b/g/n

Make sure the router is supporting and broadcasting the bandwidth(s) you expect to use.

Assign a separate SSID network name for each bandwidth.

Both bands can use the same Wireless password for the network.

Connect the printer to the SSID network you are using for the printer.

Open

User Guide

Read Chapter 3 - Connect your printer - Starting on Page 25

References / Resources

HP DeskJet, ENVY 6000, 6400 Printers - Wireless Printer Setup

This document is for HP DeskJet Plus Ink Advantage 6075, 6078, 6475, 6476, 6478, HP ENVY 6020, 6052, 6055, HP ENVY Pro 6420, 6452, 6455, and 6458 All-in-One printers.

First time setup – WPS (router), “Find Printer Pin” > PIN Number inside carriage door for connection / EWS

HP DeskJet, ENVY 6000, 6400 Printers - Blinking Lights

Printer Reports 

 HP DeskJet, ENVY 6000, 6400 Printers - Printing Self-Test Pages

Wireless Network Test Results Preparation:

If Wireless is off (not steady blue or purple) > First switch on Wireless (bottom button on back of printer)

HP Envy 6055 | Envy Pro 6455: Connect printer to 5 GHz network using HP Smart on Windows 10 computer

>>> Printing Center > Common Questions > Connection Issues

Section: Improve Wireless communication by setting a manual (static) IP address

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Pro 6455 All-in-One Printer 

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[MJRS1]

I'm not an IT person and have no idea what any of this means. It will take forever for me to figure this out. 😥

[Dragon-Fur]

@MJRS1 

The first part of of the (first) message likely addresses the "Why" part of your question.

If the printer loses the connection because it can't tell where it is supposed to be connected, it might be due to the way your network is configured.

Some of the reasons the network disconnects are included in the Blinking Lights document.

For example, if the printer loses its wireless connection, it will blink.

OK.

Watch the video and see if that helps.

Read the User Guide - these are written for Non-IT people.

HP Envy 6055 | Envy Pro 6455: Connect printer to 5 GHz network using HP Smart on Windows 10 computer

What else?

Download and run the doctor - answer a few prompts...

The Doctor can help with several issues, including driver, connection, and "jobs stuck in the queue".

HP Print and Scan Doctor for Windows

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .