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‎06-01-2021 02:55 PM

HP Recommended
Product: HP Envy photo 7155

I just purchased an HP ENVY photo 7155 and it will not connect to the WiFi.  I tried utilizing HP support chat, that was a JOKE and absolutely no help at all!  The printer lists the WiFi name I am trying to connect to but will not connect to it.  I tried the steps provided to me by "support" to no avail.  I have also tried holding down the "button" on my router from another support community board but that did not resolve my issue.  Does anyone have a solution in laymans terms to help me? 

Category:
3 people had the same question
1 REPLY 1

‎06-04-2021 01:11 PM

HP Recommended

@Michele875

 

Welcome to the HP Support Community.

 

Let's reset the network settings on the Printer:

 

Open the dashboard, touch (Wireless), touch (Settings), and then touch Restore Network Settings.

 

Once done, connect the printer to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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