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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

I have an HP DeskJet 2700e and it is not connected to wifi anymore but when it’s in my app it says unavailable and won’t let me connect to it or print anything from my other devices. 

1 REPLY 1
HP Recommended

Hi @Emma364 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thanks for explaining clearly 👍. On the HP DeskJet 2700e series (like the 2755e, 2720e, etc.), what you’re seeing — blinking lights, “Unavailable” in the HP Smart app, and no Wi-Fi connection — usually means the printer has dropped its saved wireless profile and is stuck waiting to be reconfigured.

 

Here’s how you can fix it step by step:

 

Step 1 – Reset network settings

With the printer powered on, press and hold the Wireless button (📶 icon) and the Cancel button () together for 5 seconds.

The Wireless light should start blinking → this means it’s back in setup mode.

 

Step 2 – Reconnect using HP Smart

On your phone or PC, open the HP Smart app.

Make sure your device is on the same Wi-Fi network you want the printer on.

Tap Add Printer → the app should now discover your DeskJet in setup mode.

Follow the on-screen prompts to enter your Wi-Fi password and connect.

 

Step 3 – Router & Wi-Fi checks

Make sure your router has 2.4 GHz Wi-Fi enabled (the 2700e series does not connect to 5 GHz).

If you recently changed your Wi-Fi name or password, you’ll need to set it up again as above.

 

Step 4 – As a fallback

If HP Smart still won’t find it:

Connect your printer temporarily with a USB cable to your PC.

Run HP Easy Start (from HP’s support site) → it will install drivers and help push Wi-Fi credentials to the printer.

 

After setup, the blinking should stop and the printer will show as “Ready” in HP Smart and on your other devices.

 

Quick question for you: When you say “it just blinks,” do you mean the wireless light blinks, or are all lights blinking together?

If all lights blink, that’s a different error (firmware/connection fault).

If it’s just the wireless light blinking, then it’s only waiting to be reconnected.

 

 

If my response helped, please mark it as an Accepted Solution It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.