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HP Recommended
hp office jet pro 6978
macOS 10.13 High Sierra

I no longer want to use the hp insta print I am not longer connect to a wireless or a router.  But now I get an error that says can’t print and connect to hp insta ink. have called them and they have no clue and want to charge me and I can not print.

I have removed printer and installed as usb, I have reset printing system I have deleted and re added all printers and software, I have reset the printer back to factory defaults.

 

This is extremely frustrating and I am about to throw the thing in the trash and buy another printer.  

 

Please some help on this.

1 REPLY 1
HP Recommended

Hi @lilstime,

 

I'd like to help!

 

Cancel your HP Instant Ink service

Use your HP Instant Ink account to cancel your HP Instant Ink service.

  1. Sign in to hpinstantink.com/signin.

    Your HP Instant Ink account page opens.

  2. In the Status area of your HP Instant Ink account page, a printer drop-down menu is available when there are multiple printers enrolled. Click the drop-down menu, and then select the printer you want to cancel.

    Clicking printer drop-down list

  3. Check the Print History or the HP ePrint address of the printer to confirm you have selected the correct printer.

  4. Click My Account, and then click Account Settings.

  5. Click Cancel my HP Instant Ink Subscription.

    You receive an email confirmation of the cancellation. The cancellation finalizes at the end of the current billing cycle when the final charge processes successfully

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

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