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‎08-03-2024 07:23 AM

HP Recommended
Product: HP DeskJet 2755e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Just changed my wiFi router but now cannot get printer back on line, HP tools do not work.

 

Category:
1 REPLY 1

‎08-05-2024 06:23 AM

HP Recommended

Hi @teddersg,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you are trying to get your HP DeskJet 2755e back online after changing networks, follow these steps:

 

Reconnect to Wi-Fi:

  • On the printer's control panel, go to the Wireless or Wi-Fi settings.
  • Select Setup or Network Setup and choose Wireless Setup Wizard.
  • Follow the prompts to select your new Wi-Fi network and enter the password.

Reinstall Printer Software:

  • On your computer, go to Settings > Devices > Printers & Scanners.
  • Click on Add a printer or scanner and wait for your printer to appear.
  • Select your printer and follow the on-screen instructions to reinstall the printer.

Update Printer Firmware: Update the firmware on an HP printer

  • Visit the HP Support website and enter your printer model.
  • Download and install any available firmware updates.

Use HP Smart App:

  • Download and install the HP Smart App if you haven't already.
  • Open the app, select Add Printer, and follow the instructions to reconnect your printer to the network.

Reset Network Settings:

  • On the printer's control panel, go to Setup > Network Setup > Restore Network Settings.
  • After the reset, try reconnecting to the Wi-Fi network using the Wireless Setup Wizard.

Check Router Settings:

  • Ensure your router is broadcasting a 2.4 GHz network if your printer only supports 2.4 GHz.
  • Confirm that MAC address filtering or any other network security settings are not blocking the printer.

Refer to this document: HP DeskJet 2755e All-in-One Printer User manual
Troubleshoot a Wi-Fi connection to an HP printer

HP printers - Wi-Fi connection is lost after router or network settings change

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
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