Got this i icon, but nothing works

[Emabe]

I own a second HP printer but can´t seem to be able to add it to my account and worse its now refusing to print. Keeps showing me this i icon about incomplete information. Have followed the virtual assistant but  nothing works. I need major help here and by the way am not very experienced with high tech stuffs but I do know how to find my way around, at least i hope. 

How do I solve this issue?

[Raj2111]

Hi @Emabe 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your HP product.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages (if any) on the unit.

- When was the last time it was working fine?

- Were there any changes made to your PC recently?

Could you please elaborate the issue in detail?

Take care and have a great day ahead! 

-Regards
Raj-HP Support

[Emabe]

Yes thank you. 

I own 2 hp printers that seem to be a year or 2 out of  warranty, but thats not really the issue. 

The issue is that its shows printer offline, says driver is missing and can't get connected wirelessly. 

One is a LaserJet MFP M232-M237  and the other is an HP OfficeJet Pro 8020 series. 

They both worked in the past but now all of the sudden, not connected.

I can´t print or do anything with them, they are just basically occupying space. 

I am using the HP Smart app for Android (Mobile) and also on my Windows 11 to no avial. 

 I have tried several Installation guides but none of them has gotten me to the wireless setup. Though I recently saw a post here https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Unable-to-Connect-Wirelessly-to-LaserJe...that seems too help me get the wireless setup up but i still cant get my Phone to connect and connection to the computer is still not working. 

The printers shows yellow/orange light ad the i-icon stays on but the wifi icon has now disappear.

Maybe i have to start the set up again but aqm really lost and dont know what to do anymore. 

Please help

[Emabe]

Error  message it just showed Error 2.  And now surprisingly I dont even find the HP Laser Jet MFP M232-M237 anymore in HP homepage. SN VNH5P02780.

Yes there was an upgrade to my window 11 but then it shouldn´t then online printing with my Smartphone,... right? It worked fine before the update to my windows 11.