cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 3
88
Flag Post

Solved!

HL-2170W - Can't reset wifi because Wireless Device Setup Wizard doesn't see the printer via usb

HP Recommended
HL-2170W
Microsoft Windows 10 (64-bit)

Trying to re-set wifi on HL-2170W. Upgraded to Google mesh, so WPS is not an option. Don't have the cd, so downloaded the full driver and software package from the support page. Reset the machine by powering on with go button down and then pressing go button seven times. However, when I get to the part of the setup software where it tries to detect the printer using either a usb connection between computer and printer or a cat5 connection between router and printer, neither method will detect the printer. I tried turning of the computer firewall but that did not help.

2 REPLIES 2
Highlighted
Level 17
Level 17
29,390 29,109 5,046 11,505
Message 2 of 3
Flag Post
HP Recommended

Hi,

This community of HP Inc. deals with HP Inc. products and Samsung printers only.

 

For any assistant with a Brother HL-2170W  printer, I suggest consulting your printer manufacturer, which are familiar with their products...

https://support.brother.com/g/b/downloadtop.aspx?c=us&lang=en&prod=hl2170w_all


Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Highlighted
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

OMG, what an idiot I am. BTW, I do have an HP printer/scanner/fax, but it is not the unit giving me fits, so I'm not sure why I posted my Brother issues on the HP forum.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation