HP 3755 not ccoimmunicating

[tstephens55]

Printer was working correctly and then suddenly I'm receiving a printer not available error on both of my PC's when attempting to utilize.

[Dragon-Fur]

@tstephens55 

If you have not done so,

Restart the printer so it can try to reconnect to your network.

Windows and MacOS - Start here – Solutions presented in the order to be completed:

HP printer is offline or not responding

References / Resources

Technology Tips Video Gallery  From our HP Expert greenturtle

"Technology Tips" Deskjet 3700

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP DeskJet 3755 All-in-One Printer 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[tstephens55]

I have attempted all of the solutions suggested, but none seem to work.  Both HP Smart & HP Print & Scan Doctor can see the printer, but fail also when attempting to send a Test Print page to it.  It sounds like a driver issue, but both my tower and laptop failed at the same time.  If the printer itself is failing internally, would it operate in such a fashion?

[Dragon-Fur]

@tstephens55 

All the solutions do cover a lot of what can be tried.

Sure - could be drivers but you have tried uninstalling / restarting / reinstalling the software - so ??

Yes - could be the printer hardware - this type of failure (wireless radio dies) is possible but rare.

Yes - could be a tangle - if you are not using Wi-Fi Direct > If Wi-Fi Direct is switched ON, do toggle it OFF on the printer.

More likely, the printer cannot find the network at all.

Since setting the printer back to network defaults and then adding the printer to the network did not work,

If you have not done so,

Open

 Printer Turns Off Unexpectedly or Repeatedly

Step 2: Restart the printer

NOTE:  HP recommends plugging the printer directly into a wall outlet.

Assuming the firmware is already up-to-date so no need to repeat that.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[tstephens55]

Here is the latest.  I attempted to print a picture from my iPhone, and it worked correctly, but neither of my Windows 10 PC's are able to send it print jobs.  When I attempt to use HP Smart's "Test Print" option, I received error "Your printer has experienced an unexpected configuration problem. 0x80070570".  Both computers have recently had installed a windows update, could there now be an issue with Windows?

[Dragon-Fur]

@tstephens55 

---

@tstephens55 wrote:

Here is the latest.  I attempted to print a picture from my iPhone, and it worked correctly, but

neither of my Windows 10 PC's are able to send it print jobs. 

When I attempt to use HP Smart's "Test Print" option, I received error "Your printer has experienced an unexpected configuration problem. 0x80070570". 

Both computers have recently had installed a windows update,

could there now be an issue with Windows?

---

Yes, absolutely this could be a driver issue caused by Windows Update.

Windows Updates can occasionally wreak havoc on printer software.

That the timing and the result is the exact same on both PC's does make it likely that the same Update was involved but it is not necessarily the case.

====================================================================================

Windows - Printer Software

Full uninstall > clear the bits > reinstall the  printer software

Uninstall / reinstall to reload the driver, this tine add the proposed "Check and Remove" section (later in this message).

Full Feature Software / full driver printer software - Installation Package - Information and Download

HP DeskJet and Ink Advantage 3700 All-in-One Print and Scan Driver and Accessories 

Start - “All the bits”

Printer Software – Blocked in Security Software

Check your Security Software to make sure the printer software is not being blocked.  Most Security software will allow you to make an exception for applications / software you want to use on your computer.

If you make changes to the security software setup, Restart your computer and log in.

Uninstall Existing Printer Software (Full Feature Software)

Uninstall HP printer software and drivers

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

Restart the computer and sign  in

Reminder: 

Windows > Uninstall HP printer software > Restart.

Next,

Open Control Panel > icon view > Devices and Printers

Check > If the printer is found, Right-Click and Remove the printer

If you have to "remove" the printer, next:  Restart the computer and sign in

NOTE:  If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and sign in

Check and Remove Section

Reminders

• After all checks > If any changes are made > Restart the computer and log in
• Can't stand it?  Do the first one and ignore the others - see how it goes

Check / Remove - Printer Drivers – Lurking in Devices and Printers

Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list

(Top Ribbon) Click Print Server Properties > tab Drivers

Select each unwanted entry > Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

Check / Remove – Printer folder/files in C:\ ProgramData

Open File Explorer > Navigate to C:\ProgramData > Open folder Hewlett Packard

Delete any Printer related folders / files

Check / Remove - Printer Software – Lurking in the Device Manager

Control Panel > icon view > Device Manager

Expand category Printers

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Expand category Imaging Devices

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Check / Remove  - Printer Software – Lurking in the User Account

Clear HP / files in Temp folder

Windows key + X + R (Run command) > type %temp%

Delete the files in the Temp folder (Ignore files that cannot be removed)

Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\HP

Remove / Delete any folder named for the printer you wish to remove

Manual Queue Reset

Optional – Add this procedure (only) if there are continuing issues…

Windows 10 / Windows 11

Windows Start > Search for “Services”

Optionally Right-Click and Pin to Start / Taskbar > Open Services App

Windows 10

Control Panel > icon view > Administrative Tools > Services

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete any files found in folder C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service

End Check and Remove Section

After all checks are completed > Restart the computer and log in

======================================================

Installation – Full Feature Software

• If using USB, disconnect the USB cable between the printer and the computer before starting the installation.  Connect the cable when instructed to do so (toward the end of the installation procedure).

Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Not working?  If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

Check:  After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers.  If found, Right-Click on the printer and "Remove"

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

Installation

• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• If using Easy Start > Skip any extra software / offers you do not want (wording varies).
• After the software is installed, Restart the computer and log in

NOTES

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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IF HP Smart is still a problem after the printer software is reloaded,

Use "Hide Printer" to remove the printer from the HP Smart Windows application (in Settings)

Close the app.

If you think there are still communication issues between HP Smart and the printer

(then)

Restart the printer (switch OFF - wait for ten seconds - Switch printer ON - wait for printer to completely boot).

Next...

Open HP Smart

Add the printer.

Example - HP Smart - Windows - Main Menu

HP_Smart_W10_Main_Menu_5

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"