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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎05-28-2025 09:57 AM

HP Recommended

My printer has suddenly lost any functionality related to printing wirelessly.  There are no menu options related to wireless printing (except wireless direct, which is enabled) and the printer is requesting an ethernet cable.

 

I have tried all the steps that have been recommended by the Virtual Agent.  Since this is a wireless issue, the HP Print and Scan Doctor and HP Smart cannot see the printer so they are worthless.

 

The HP Network Configuration page states that the wireless function has been disabled.  I'm not sure how or why this has happened.  I have seen 2 posts with no solution.  If anybody has found a solution, please post it here.  Thank you!!

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1 REPLY 1

‎05-29-2025 02:00 PM

HP Recommended

Hi @karen722 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It looks like your HP OfficeJet Pro 9010 has completely lost its wireless functionality, which is frustrating. Since you've already tried the standard troubleshooting steps, here are a few additional things to check:

 

1. Perform a Factory Reset

  • Some users have resolved this issue by performing a full factory reset.
  • HP’s support forum suggests that reset instructions are specific to your printer model, so you may need to contact HP support for the exact steps. You can check the discussion here.

 

2. Re-enable Wireless in Printer Settings

  • Go to Wireless Settings on the printer’s control panel.
  • Ensure that Wi-Fi is turned on.
  • If prompted, select your network and enter the Wi-Fi password.

 

3. Check HP’s Support Forum

  • Others have reported similar issues with this model. You can find discussions here.

 

4. Update Printer Firmware

 

Let me know if you need help with any of these steps!

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

 

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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