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Common problems for Connectivity Issues
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‎01-05-2024 12:17 PM

HP Recommended

I bought this printer years ago and it worked fine until I moved to a different apartment with a new WiFi. It has never been able to connect to it, I have tried the setup through the ip address as well as trying to use the hp smart app but nothing has worked. When I used the ip method, I was able to enter in my WiFi information and everything but the printer was still not able to actually connect to the WiFi.

2 people had the same question
1 REPLY 1

‎01-05-2024 12:30 PM - edited ‎01-05-2024 12:33 PM

HP Recommended

Wi-Fi setup is hard to do when the printer has only a minimal control panel.

There is a video here that might be useful.  You will need a smartphone or a laptop that has bluetooth

https://www.youtube.com/watch?v=h0Als9C-Jt0

 

You may need to pair the device first.  Usually HP Smart can do the bluetooth pairing automatically.

 

Do not program the printer for "Wi-Fi direct" please have it connect permanently to the modem/router

 

You may need to do a factory reset

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/How-do-I-factory-reset-hp-deskjet-2742e...

 

 

Connection is described on page 22 but the pushbutton method is not possible in a flat unless you have your own modem.

 

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