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‎11-01-2023 01:52 PM

HP Recommended
Product: HP Deskjet 3057A e-All-in-One Printer - J611n
Operating System: Microsoft Windows 10 (64-bit)

Hello, after changed my Wi-Fi password 2 days ago I am unable to connect my Deskjet 3057A to Wi-Fi. It only blinks and is not connecting. There is an indicator saying that there are no wireless networks?! It's a pity, because the printer is recognized by HP Print and Scan Doctor, unfortunately this program is not able to help after typing the IP of the printer. I've tried to factory reset the printer and reset network on printer - nothing has worked so far... Could you please tell me what to do?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-06-2023 06:38 AM

HP Recommended

Hi @WileTheBest 

 

Welcome to the HP Support Community.

 

I'd like to help!

 

I understand you have issues connecting the printer to the wireless network, let us try to fix this. Try the steps below-

 

  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

If the issue persists, print a Wireless Network Test Report, and then follow any instructions on the report to troubleshoot wireless connectivity problems.

 

For more information, click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎11-06-2023 06:38 AM

HP Recommended

Hi @WileTheBest 

 

Welcome to the HP Support Community.

 

I'd like to help!

 

I understand you have issues connecting the printer to the wireless network, let us try to fix this. Try the steps below-

 

  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

If the issue persists, print a Wireless Network Test Report, and then follow any instructions on the report to troubleshoot wireless connectivity problems.

 

For more information, click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎11-10-2023 03:23 AM

HP Recommended

I connected the printer via USB cable. Works perfectly now. I just don't get it why after changing password it lost ability to print via Wi-Fi (completely lost signal after only a small change), but nevermind. Thanks for your reply. I will do you a favor and mark this as a solution for your effort 🙂

Was this reply helpful? Yes No
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