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Common problems for Connectivity Issues
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HP Recommended
HP ENVY Inspire 7220e All-in-One Printer
Microsoft Windows 10 (64-bit)

My HP ENVY Inspire 7220 All-In-One printer lost the network connection. Reconnecting to the network failed over and over. A power off / on cycle on both the printer and the wireless router did not bring back the connection.

 

So I connected the printer via USB and tried to reconfigure the wireless connection. I made sure that both 2.4GHz en 5 GHz networks are enabled, but when I run the Wireless Connection Wizard my 5GHz network is not in the list. The network itself works because my laptop and phone are connected to this same 5GHz network.

I have changed nothing in the router settings. The SSID is not hidden (it never was). Connecting the printer via the 2.4GHz network of the same router works however.

I changed the network settings a couple of times since then, so I cannot use the previous connection anymore, since it failed on that connecton.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @mmhmjanssen,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you. 

 

If your HP ENVY Inspire 7200 series printer is not detecting 5GHz networks, there could be a few reasons why this is happening. Here are some steps you can try to resolve the issue:

 

  • Check if your printer supports 5GHz networks: Not all printers support 5GHz networks, so make sure your HP ENVY Inspire 7200 series printer is capable of connecting to a 5GHz network. You can check the printer's manual or specifications to see if it supports 5GHz networks.
  • Check your wireless router settings: Ensure that your wireless router is set up to broadcast a 5GHz network. Some routers may have separate SSIDs for 2.4GHz and 5GHz networks, so make sure you are connecting to the correct one.
  • Move the printer closer to the router: If the printer is too far away from the wireless router, it may have trouble connecting to the 5GHz network. Move the printer closer to the router to see if it can detect the network.
  • Update your printer firmware: Make sure your printer firmware is up to date. Check the HP website for any firmware updates and follow the instructions to install them.
  • Reset the printer network settings: Try resetting the printer's network settings to their default values. Refer to the printer's manual for instructions on how to do this.
  • Use a USB cable: If all else fails, you can try connecting the printer to your computer using a USB cable instead of a wireless connection.

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

I am an HP Employee.

View solution in original post

2 REPLIES 2
HP Recommended

Hi @mmhmjanssen,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you. 

 

If your HP ENVY Inspire 7200 series printer is not detecting 5GHz networks, there could be a few reasons why this is happening. Here are some steps you can try to resolve the issue:

 

  • Check if your printer supports 5GHz networks: Not all printers support 5GHz networks, so make sure your HP ENVY Inspire 7200 series printer is capable of connecting to a 5GHz network. You can check the printer's manual or specifications to see if it supports 5GHz networks.
  • Check your wireless router settings: Ensure that your wireless router is set up to broadcast a 5GHz network. Some routers may have separate SSIDs for 2.4GHz and 5GHz networks, so make sure you are connecting to the correct one.
  • Move the printer closer to the router: If the printer is too far away from the wireless router, it may have trouble connecting to the 5GHz network. Move the printer closer to the router to see if it can detect the network.
  • Update your printer firmware: Make sure your printer firmware is up to date. Check the HP website for any firmware updates and follow the instructions to install them.
  • Reset the printer network settings: Try resetting the printer's network settings to their default values. Refer to the printer's manual for instructions on how to do this.
  • Use a USB cable: If all else fails, you can try connecting the printer to your computer using a USB cable instead of a wireless connection.

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

I am an HP Employee.
HP Recommended

Resetting the Network Settings solved the problem. Did not know that this option existed. Otherwise I would have tried this immedidately.

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