HP Envy 5530 can't connect to WPA2+WPA3 Personal Access Point

[RandomCharacter]

Hi,

My router supports the following modes:

• WPA/WPA2-Personal
• WPA2/WPA3-Personal
• WPA/WPA2-Enterprise

I can successfully connect my HP Envy 5530 to the WPA/WPA2-Personal protocol, but I cannot connect it to the WPA2/WPA3-Personal protocol.

I am aware the HP Envy only supports 2.4GHz and not 5Ghz and it only supports either Wi-Fi or USB 2.0 (impractical).

I have tried explicitly connecting to my 2.5GHz network using WPA2/WPA3-Personal but it refuses to connect.

I have tried using the WPS router PIN option, and the client PIN option, and even typing the password in manually.

I have tried the usual power-offs, resets, and reboots.

None of these work.  I can only assume there is some sort of negotiation issue between the 5530 and my router. 

I do not want to lower my security to WPA just so I can print.

This appears to be quite a nuanced issue as logged here (https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/HP-Envy-5530-can-t-connect-to-WPA2-WPA3-Per...) and here (https://h30434.www3.hp.com/t5/Printer-Wireless-Networking-Internet/5520-WPA2-WPA3-PMF-connectivity-i...) from users ykoehler and eMa_IT.

If anyone can shed any light on this, I would be much obliged.

[Raj_05]

Hi @RandomCharacter,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you’re dealing with a compatibility issue between your HP Envy 5530 printer and the WPA2/WPA3-Personal security protocol. While your printer supports WPA/WPA2-Personal, it might not fully support the WPA3 feature, which can cause connection problems.

Here are a few suggestions to help resolve the issue without compromising your network security.

Router Configuration:

• Create a Separate 2.4GHz Network: If possible, create a separate 2.4GHz network on your router with WPA2-Personal only. This can help ensure compatibility with your printer while keeping WPA3 for other devices.
• Check for Firmware Updates: Ensure your router has the latest firmware. Sometimes updates can improve compatibility with various devices.

Printer Firmware Update:

• Update Printer Firmware: Check if there’s a firmware update available for your HP Envy 5530. Sometimes HP releases updates that improve compatibility with newer security protocols.

Network Settings Adjustment:

• Disable WPA3 Temporarily: If you have a network that supports both WPA2 and WPA3, you can temporarily disable WPA3 to see if that resolves the connection issue. Once connected, you can then try to enable WPA3 again to see if the printer can stay connected.

Use a Wired Connection:

• USB Connection: While not ideal, using a USB connection might be a temporary workaround if network connectivity remains problematic.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[RandomCharacter]

Hi,

It does sound like a negotiation issue between the printer and the router. I don't know of a way to force the printer to present to the router using only WP2-Personal. Likewise, I am unable to configure the router to force the printer to WPA2-Personal rather than whatever is occurring at the connection/authentication point.

>>Router Configuration:

• Create a Separate 2.4GHz Network: If possible, create a separate 2.4GHz network on your router with WPA2-Personal only. This can help ensure compatibility with your printer while keeping WPA3 for other devices.
• Check for Firmware Updates: Ensure your router has the latest firmware. Sometimes updates can improve compatibility with various devices.

My router is unable to serve only a 2.4GHz network because it is fairly advanced and serves both 2.5GHz and 5Ghz, concurrently. This is a design feature. While the The guest network can do this, I am loathe to allow this option because I don't want devices on the guest network (i.e. randoms) to see devices on the home network, including the printer, because this is a security issue for me.

I have checked for firmware updates. My firmware is: ORL1CN2024AR and the HP app informs me there are no updates for my model.

>>Printer Firmware Update:

• Update Printer Firmware: Check if there’s a firmware update available for your HP Envy 5530. Sometimes HP releases updates that improve compatibility with newer security protocols.

As above, I have checked for firmware updates. My firmware is: ORL1CN2024AR and the HP app informs me there are no updates for my model.

>>Network Settings Adjustment:

• Disable WPA3 Temporarily: If you have a network that supports both WPA2 and WPA3, you can temporarily disable WPA3 to see if that resolves the connection issue. Once connected, you can then try to enable WPA3 again to see if the printer can stay connected.

As previously stated, the router can only  support the following, combined modes:

- WPA/WPA2-Personal
- WPA2/WPA3-Personal
- WPA/WPA2-Enterprise

Because of that design, I am unable to disable WPA3 temporarily.  I can either use WPA/WPA2-Personal or WPA2/WPA3-Personal, but not just WP2-Personal with WPA3-Personal, disabled.

>>Use a Wired Connection:

• USB Connection: While not ideal, using a USB connection might be a temporary workaround if network connectivity remains problematic.

This is impractical because the printer would need to be shared with a device (desktop, laptop, server) so that other devices on the network can print to it.  However, if I wish to better secure my network with the WPA2/WPA3-Personal protocol, I may be forced to accept this sub-par solution.

Is there anything experimental at HP that would allow me to force the printer to WPA2?

Thanks,

Adam.

[RandomCharacter]

In addition, I manually set my HP 5530 to only WPA2 and it completely failed to connect. So, I manually entered the wireless details into the printer on the front LCD panel. It connects, but it has defaulted back to "Automatic (WPA2 or WP1)" with the encryption set to "Automachine (AES or TKIP)".

There is clearly some sort of negotiation issue here, as I previously noted in this HP thread: https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/HP-Envy-5530-can-t-connect-to-WPA2-WPA3-Per...

Note, the HP wireless engineer states, "As indicated, my router is configured for WPA2 AES + WPA3 AES, this is a mode where the AP offers both, the client has to pick, the HP envy doesn't and ask for both erroneously."

THAT is the issue. The router says, Hello HP printer which wireless mode would you like?  and the HP doesn't ask for either because it is supposed to pick a mode. I thought I could set the HP to WPA2-Personal only but this appears to not work for whatever reason.  If it did work, perhaps I could get the router to accept it as a single WPA2-only request. If the router is asking the HP to pick one and the HP is asking the route to tell it which one to pick, the negotiation will not be successful.

I don't know of another way to manually configure the HP to say WPA2 only.

A.

[RandomCharacter]

I managed to set the HP to WPA2 and the encryption to AES. This connected successfully when my router's security was set to WPA-Personal/WPA2-Personal.

However, and disappointingly, and despite what I thought earlier, when I switched the router's security to WPA2-Personal/WPA3-Personal, the HP again failed to connect, despite it apparently presenting itself to the router with WPA2 only and AES encryption.

Help.

Thanks,

A.

[RandomCharacter]

Of note, using the WPS PIN, the router informed me that, 'Device (MAC address hidden) connected". This was seemingly successful on the router but the HP continued to attempt to connect with it finally giving up with the error message, "Error ... progress stopped" with my only options being retry or Ok.

A.

[RandomCharacter]

I dropped my security on the guest network down to WPA-Personal/WPA2-Personal and allowed guest devices to see each other, vastly reducing security and privacy just to get this **bleep** HP working!

This change allowed the HP to connect but when I accessed the HP website, again, it defaulted back to "Automatic (WPA2 or WP1)" with the encryption set to "Automachine (AES or TKIP)".

The only way to get the HP to talk to the router was to allow it to set itself to "Automatic (WPA2 or WP1)" with the encryption set to "Automachine (AES or TKIP)".  This is a very poor solution.

This needs a firmware update.

A.

[Raj_05]

Hi @RandomCharacter,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support 

[g1bvi]

A few days ago I updated my mesh to WPA2 + WPA3.

Up till then the printer was linked on my network.

Today having received new ink to replace I noticed that I was not connected.

As above I tried WPS and manually typed everything in again to no avail.

Does this printer hardware not support this encryption?

I do not see a solution above.

Can you help please

I suspect with WPA2 +WPA3 set I now have a printer emulating a large brick?

[RandomCharacter]

Hi,

Without knowing details of your router, I can’t help. However, what I have been able to determine with my router is that during the negotiation process - where the printer attempts to connect to the router, it asks the printer to explicitly specify which security encryption protocol it requires. This should work if the printer did in fact state the protocol it requires. What seems to be happening is the printer also asks the router what protocol it should have. In effect, they are both asking each other which the other one requires to connect as the main protocol. It seems to me that the two devices get stuck in a sort of loop asking the same question of each other: which protocol would you like to use?  And, as neither takes the authority and states a given protocol, the connection cannot be established.

I could of course be completely wrong but that does seem to be what’s happening.

The only way I was able to work around this was to lower the security on my HP Envy to WPA/WPA2 and switch my router’s guest network to the same encryption protocol - WPA/WPA2.

It appears the HP Envy is unable negotiate the WPA3 protocol and so accepts (or downgrades/defaults) to the lower protocol WPA2.

The issue with my router is it does not seem to accept that request. They seem to be incompatible with each other at the higher security encryption protocol WPA3.

Q.