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HP Recommended
HP ENVY 6055 All-In-One Printer
Microsoft Windows 10 (32-bit)

I have changed nothing on my computer!  I have a HP Envy 6055 wireless printer.  Whenever I click on print, it takes me to my file to save as a pdf.  Each time I have to change it back to the Envy printer.  I am in a program where I want to print a page and it takes me to save as a pdf!  How can I change the computer from taking me to the pdf save each time I want to print something.  In the program I am in now I am not given a choice.  Help me please as I have no idea what to do.  Thank you so much.

1 REPLY 1
HP Recommended

@overjoy25

 

Welcome to the HP support community.

 

I understand that you are unable to print, I am glad to assist you.

This seems to be a driver issue, follow these steps to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again

Download and install the printer driver using the HP Smart app

Click here to download.

 

Keep me posted.

 If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

Sandytechy20
I am an HP Employee

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