-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Wireless, Networking & Internet
- HP Envy 6055 wireless printer - when I click on print it wan...

Create an account on the HP Community to personalize your profile and ask a question
07-26-2022 03:19 PM
I have changed nothing on my computer! I have a HP Envy 6055 wireless printer. Whenever I click on print, it takes me to my file to save as a pdf. Each time I have to change it back to the Envy printer. I am in a program where I want to print a page and it takes me to save as a pdf! How can I change the computer from taking me to the pdf save each time I want to print something. In the program I am in now I am not given a choice. Help me please as I have no idea what to do. Thank you so much.
08-12-2022 07:43 AM
@overjoy25
Welcome to the HP support community.
I understand that you are unable to print, I am glad to assist you.
This seems to be a driver issue, follow these steps to fix the issue.
Perform root level uninstallation to remove all the printer related software's.
- In Windows, search for and open Programs and Features.
- Select your HP printer.
- Select Uninstall.
- In Windows, search for and open Devices and Printers.
- In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
- Open up the run command with the "Windows Key + R" key combo.
- Type printui.exe /s and click OK.
- Click on Drivers tab.
- Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
- Select OK.
- Remove all instances of the same.
- Select Apply and OK on the Print Server Properties windows.
- Close Devices and Printers.
- Restart the PC again
Download and install the printer driver using the HP Smart app
Click here to download.
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee