HP Envy Pro 6432 keeps going offline

[MariaHeys]

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Original topic URL: HP Envy Pro 6432 keeps going offline - HP Support Community - 8335023

Reply:

I have the same printer which has been working fine until today with a MacBook Air.  Firstly said no paper, but there was paper in the tray, found default setting was no paper, couldn't unblock this.  Eventually uninstalled printer and it now won't add it back.  It keeps saying printer offline but my husband can print from his computer no problem.  Have disconnected printer and switched back on.  Downloaded HP Smart and downloaded drivers for printer from there. Have reset printer settings completely on computer. Have now run out of options.  It just keeps telling me either printer offline, or unable to add due to error.

[Kumar0307]

@MariaHeys, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print from the Mac. To assist you better,

• Which version of macOS are you using?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
• Which version of the HP Smart app are you using? Go to HP Smart app > About HP Smart
• Check for any updates in the App Store for the app.

Check the connectivity:

• Restart the router, the printer, and the Mac
• Make sure the printer and the Mac are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

• This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

Hope this helps! Let me know how it goes. 

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