HP Envy not connecting

[TY-007]

I have the HP Envy 5540 All in One printer connected to my laptops and computer and everything was working perfectly  on all of them. Then the other day my internet wasn't working so I rebooted my modem and router. In doing so my printer was offline and I could not get back online so I reinstall the printer on one of my laptops.  I now have the printer hooked up on my network but in trying to activate it says 'The Software is installed and your device is connected' and then a pop up appears that says 'Unable to Connect. Connection to the Internet was not found or has been lost - please check the connection then click retry'. My internet was connected and I did click 'retry' only to have the same message repeat again and again and again. I have 2 laptops and a computer and my other laptop and computer works just fine as I am able to print from them both and print in colour too (I did not reinstall the printer on either of them though) however on the laptop I reinstalled the printer on it now only prints in black and white - so I checked the preference tab/Paper Quality and there is no selection for colour there where it is on my other laptop and computer. I am using Windows 10 Professional 64 bit system

[Betty0610]

@TY-007

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!