HP Envy not responding printer is connected to wifi as is the computer fresh ink installed

[LadyJane123]

HP Envy is on and connected to the internet, Mac Book is on and connected to the Internet but when I try to print says printer is not responding.....also computer says ink maybe low but just changed them and checked printer alignment from printer no issues. Checked connections on both printer and iMac. No idea.....

[Max3Aj]

@LadyJane123, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like there could be a communication issue between your HP Envy printer and your MacBook, even though both are connected to the internet. Here are some troubleshooting steps you can try:

Restart Devices

• Restart both the HP Envy printer and your MacBook. Sometimes a simple restart can resolve connection issues.

Re-add Printer

• Go to System Preferences > Printers & Scanners on your Mac.
• Select your HP Envy printer and click the minus (-) button to remove it.
• Then, click the plus (+) button and re-add the printer to see if it resolves the issue.

Check HP Smart

• Ensure the HP Smart app is up to date. If you haven't already, try reinstalling the app to ensure it's functioning properly.

Reset the Printing System

• Open System Preferences > Printers & Scanners.
• Right-click on the printer list and select Reset printing system.
• This will remove all printers from the list and reset everything related to printing.
• Afterward, add your printer again.

Check for Network Connectivity

• Ensure that both the MacBook and printer are connected to the same Wi-Fi network.
• You can check the printer's Wi-Fi connection status by printing a network configuration page from the printer's settings.

Check Ink Levels and Cartridges

• Double-check the ink cartridges using the HP Smart app or the printer’s control panel to ensure they are correctly recognized and have sufficient ink.

Update Printer Firmware

• Visit the HP support site and check if there's any available firmware update for your printer. Sometimes outdated firmware can cause connection issues.

Printer Driver Issue

• Ensure that the correct printer driver is installed. You can try downloading the latest driver from the HP website or let macOS automatically install it.

Print a Test Page from Printer

• If the printer is responding to manual commands, try printing a test page directly from the printer’s menu to ensure that the printer is functioning properly. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support