HP LaserJet MFP M234sdwe Printer always showing offline

[StefanHa]

Hello community,

I downloaded the HP app and tried to connect the printer with my computer over Wifi but the printer is always shown as offline. I called the HP support and they told me that I have completely reset the printer and try it again but it doesn't seem to work. These are the steps I did:

The reset can be done by turning off the printer. Then turn the printer on and then there must be some white LEDs on the printer which should shine after a few seconds. If you see these white LEDs, you must press the "x" and the "-" on the display at the same time and hold it until the display shows "NU".

After the reset I tried it again via the app and received the error code EBS00P0004. Anyone know what do to now?

And btw, is there no way to contact HP support via an email or chat? It's written on the support website but when searching for help only phone numbers are shown...

Thanks!

[Raj_05]

Hi @StefanHa,

 Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

When a printer always shows offline, it could be due to several reasons such as connectivity issues, driver problems, or other technical issues. Here are some steps you can take to troubleshoot the issue.

• Check the connectivity: Make sure that your printer is properly connected to your computer or network. Ensure that the network cables are securely plugged in, and the Wi-Fi or Ethernet connections are stable. Also, verify that the printer is turned on.
• Restart the printer: Sometimes, restarting the printer can resolve connectivity issues. Turn off the printer, unplug it from the power source, and wait for a few seconds before plugging it back in and turning it on.
• Check the printer's status: Check the printer's LCD or control panel to see if there are any error messages or warnings displayed. If there are, follow the troubleshooting steps mentioned in the printer's manual.
• Update the printer driver: Ensure that you have the latest version of the printer driver installed on your computer. You can download the latest driver from the manufacturer's website.
• Restart the print spooler service: The print spooler service manages print jobs sent to the printer. Restarting this service can sometimes resolve the issue. To restart the print spooler service, go to the Services app in Windows and find the Print Spooler service. Right-click on it and select "Restart."
• Disable the offline mode: In some cases, the printer may be set to offline mode. To disable this, go to the Printers and Devices section in Windows, right-click on the printer and select "See what's printing." From the new window, click on the "Printer" menu and uncheck "Use Printer Offline."

I hope this helps. 

Take care and have a good day.

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Alden4
HP Support