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Guidelines
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
Example: Pavilion 6530HP LaserJet Pro M148fdw
Microsoft Windows 10 (64-bit)

Hello Everyone!


I am unable to print using my HP LaserJet Pro M148fdw because it keeps dropping offline AFTER it was initially online.

 

Here is what is happening.
1.   Printer is turned on and comes online as normal (both the Green available light and the blue wi-fi light are on)

2.   After about 30 seconds,  the Green available light turns off, but the blue wi-fi light remain on

3.  Printer will not print because its status shows to be offline.

 

Previously,  my printer worked fine and then this problem started happening.

I would deeply appreciate any and all recommendations.  Thanks!

Rob

1 REPLY 1
HP Recommended

@RobDalTX

 


Welcome to HP Support Community


I would like to help

 

Please ensure the Firmware is updated https://support.hp.com/in-en/document/c02919168

 

Also assign a Manual IP Address

 

1) Obtain the IP address of the printer – You can print a Network Configuration Page to obtain the IP address.

2) Type the IP address on your web browser to obtain the printer EWS page on your computer.

3) Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.

4) Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)

5) Click Manual IP

6) If you see a Suggest a Manual IP Address button, click Manual IP address, and the Manual IP addresses are automatically filled out for you.

7) If your page does not have a button to suggest a manual IP address, type the IP address, subnet mask, and default gateway using the numbers shown in the report you printed.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.