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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
GMABecky
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Solved!

HP Office Jet Pro 8710 keeps saying "offline" and will not print

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HP Office Jet Pro 8710
Microsoft Windows 10 (64-bit)

have done all troubleshooting suggestions, ran HP scan & doctor, reset , turned off & off  but printer keeps saying offline..

HP Pavilion llaptop is communicating with another printer but will not print to HP8710 because of "offline" message

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Betty0610
HP Support Agent
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@GMABecky

 

Welcome to the HP Support Community.

 

Let's restore the network settings on the Printer:

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 4. Touch Yes

 

Once done, connect the Printer back to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

GMABecky
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The  solution of restore default settings worked temporarily..Printed a few times and started saying "offline" again..

Repeated solution given but still saying offline again.

checked wireless settings and reentered password

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Betty0610
HP Support Agent
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Create a TCP IP port

 

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the front panel of your Printer to get the IP address)

2. On your PC, go to Control Panel, from Devices and Printers, right-click the printer and left-click Printer Properties, select the Ports tab.

3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.

4. Type in the proper IP address for the printer.

 

This video resource will show you how to do it:

 

Create & Use TCP IP port

 

Let me know if this helps.

 

Thanks!

 

Have a great day!


I am an HP Employee

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