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- HP Office Jet Pro 8710 keeps saying "offline" and will not p...
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03-19-2021 12:21 PM
have done all troubleshooting suggestions, ran HP scan & doctor, reset , turned off & off but printer keeps saying offline..
HP Pavilion llaptop is communicating with another printer but will not print to HP8710 because of "offline" message
Solved! Go to Solution.
Accepted Solutions
03-22-2021 10:28 AM
Welcome to the HP Support Community.
Let's restore the network settings on the Printer:
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 4. Touch Yes
Once done, connect the Printer back to the Wi-Fi.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
03-22-2021 10:28 AM
Welcome to the HP Support Community.
Let's restore the network settings on the Printer:
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 4. Touch Yes
Once done, connect the Printer back to the Wi-Fi.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
03-25-2021 10:39 AM
The solution of restore default settings worked temporarily..Printed a few times and started saying "offline" again..
Repeated solution given but still saying offline again.
checked wireless settings and reentered password
03-27-2021 04:27 AM
Create a TCP IP port
1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right-click the printer and left-click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.
This video resource will show you how to do it:
Let me know if this helps.
Thanks!
Have a great day!
I am an HP Employee
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