Create an account on the HP Community to personalize your profile and ask a question
04-01-2021 09:46 AM
So, when initially setting up this printer, I disabled the WiFi. I now wish to enable it but can find no way to do so.
There is no option in the LCD control panel to enable wireless (no wireless settings at all)
On the printed network configuration page, for 802.11 Wireless the text is "You cannot use the device's wireless function because it has been disabled. For more information, contact your network administrator or the person who set up the device."
I see the same via the web interface when looking at wireless settings, with no option to enable.
Resetting to factory defaults (via the web interface) and network defaults (via the LCD control panel) does nothing to change the fact that wireless is disabled
The firmware is the latest (TESPDLPP1N001.2105G.00)
Is wireless permanently disabled, or is there some hidden function to enable it?
04-04-2021 04:57 AM
Welcome to the HP Support Community.
Go to the Network information menu>Wireless Settings>Wireless>On
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
04-06-2021 02:27 AM
As stated in my original message, when I go to the Network Information page, there are no wireless settings options at all, so I cannot enable wireless from there. Likewise in the web interface. Likewise factory resetting the device, or resetting network settings - nothing works.
This honestly looks like a fault in the firmware for this printer so I'm wondering if this can be escalated somehow? If Wi-Fi is disabled when initially configuring this printer, there is no possible route to re-enabling it.
At this point the only option I see is to get this printer returned/replaced (for a firmware bug which permanently disables functionality) and to avoid disabling Wi-Fi when setting it up initially.
04-07-2021 06:27 AM
The only place where the Wi-Fi can be enabled or disabled is in Advanced Configuration on the LCD screen, and this is only accessible during the initial setup for this printer. Even a factory reset does not cause this page to display again. Quite the design flaw.
Are there any other hidden / undocumented ways to access this page?
If not, it looks like this brand new printer is going to be thrown in the trash.
04-08-2021 12:07 PM
We shall escalate this case.
Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Thank you for visiting the HP Support Community.
I am an HP Employee