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‎02-24-2021 05:12 AM

HP Recommended
Product: HP DESKJET 2634
Operating System: iOS

I couldn’t even be more frustrated! I have moved house, no longer have my first connecting laptop and have a new phone. I have tried absolutely everything to reset this stupid printer but nothing works!! All I want to do is connect it to my new WiFi and new phone but it will not work. I have ink in my cartridges that it won’t let me use because I am no longer enrolled in instant ink, so I can’t print any of the technical pages it says I need because the cartridges are now blocked by HP and I can’t re enrol in instant ink because I can’t connect to WiFi! This whole setup is the stupidest thing I have ever known!! I’ve tried everything on the stupid support pages but none of it works. I would have to pay £18 for the ‘luxury’ of talking to someone on the phone because I’m no longer in warranty. 

 

LIKE WHAT?!?! Why do you make this so **bleep** difficult!!! 

I just want to reset the printer to factory settings so I can change the saved WiFi!! 

Category:
1 person had the same question
1 REPLY 1

‎02-26-2021 06:54 AM

HP Recommended

@Derrend

 

Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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