HP PRINTER PROBLEM SINCE CHANGING ROUTERS

[im4gltr2]

Love my HP Officejet Pro X576dw MFP, but since my son-in-law changed our router/modem from NETGEAR to GOOGLE NEST, I haven't been able to print anything.  At first, it was printing everything our of tray 1, the feeder tray, (which is a hassle because of having to feed individual pages) yet when I researched the places I know to look, everything was highlighted as tray 2, but no print.  Now, when I select a document to print, select print key absolutely nothing happens; it doesn't even make it to the queue.  I am an old lady with very little tech savvy and I am lost and my son-in-law can't figure it out either.  After reading the help topics and answers on-line, I'm no better able to resolve the issue than I was before.  I thought it might be a driver issue, but quite frankly, that information was over my head and I was a little afraid to even try the pieces that I think I understood.  I'm so upset, because I don't know what to do and being on a fixed income, I can seem to find anyone around me that I can afford to take a look at it.  I have so much tax information that I need to print in order to save a copies of those items the IRS says we should copy and I just don't know what to do to fix this.  The printer (wireless) has been such a wonderful tool which I also use for my volunteer work at my church and I'm also really behind on that also.  Is there anyone who may be able to assist me.  I will really appreciate it.  Thanking you in advance!!!

[im4gltr2]

So, I'm thinking no one is available to assist me with my problem.  Thanks to everyone who has looked at it.  Does anyone have any recommendations as to where I might find some help. 

Thanking you in advance!

[Dilip_18]

@im4gltr2,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Officejet Printer not able to print anything since changing routers.

I have a few recommendations 

• Press the Wireless button and the Cancel button from the printer Control Panel simultaneously and hold them from about 5 seconds.
• This should reset the printer to network default.
• Use HP Printer and Scan Doctor. It is a diagnostic tool for Windows computer that can scan and fix any issues with the printer.
• You can reconnect a previously installed printer to the Wi-Fi network if you purchased a new router, changed your Internet Service Provider (ISP), or changed your network name and password. Click on this link

Hope this helps! Keep me posted. 

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