-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1
0
0
HP Recommended
HP Recommended
Welcome to the HP English Community --
Scan and Capture was retired in April of 2024.
This means the app is no longer available at the Microsoft Store.
The application is likely still usable as long as it remains installed.
Be aware: Should the app be removed, there is no way to reinstall.
Check that the printer is stable on the network -- a Fixed / manual / static IP address tends to work better than letting the printer move around and change connections.
Check with the Epson Community for additional ideas to keep the printer connected.
Perhaps fall back on the supported Epson drivers for your printer.
https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-5170/s/SPT_C11CJ88201
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Dragon-Fur
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community