HP Smart Tank 5100 series printer won't connect to my wifi network

[Feldman252]

I have a HP Smart Tank 5100 series printer. I recently changed wifi networks so that my internet connection would be more efficient. I am having trouble with connecting the printer to my new wifi network. Keep getting message that the printer did not connect to the  internet during set up. When I retry the same message appears after a few seconds. The IP address to the printer for some reason is not being recognized during the set up/ add a new printer process. What should I do? I have tried everything from unplugging printer and router but nothing seems to be working. Extremely disappointed in this protect if  I can't get this connected to my wifi network. I did managed to connect to the old network but that has since  been deleted by the cable tech representative. I am opened to any and all suggestions. Thank you.

[Hawks_Eye]

Hi @Feldman252 

Welcome to the HP Support Community! We're here to help you get back up and running.

Not to worry, I'll do my best to reconnect the printer to your wireless network.

Let us try to restore the printer to the default network settings, and then use HP Smart to connect the printer to your Wi-Fi network.

Step 1:

Restore network default settings on the printer, to do that - Use the buttons on the printer control panel to restore Wi-Fi setup mode.

Press any button on the printer control panel to put it in a ready state.

Press and hold the Information button for five seconds until the control panel buttons light.

Press and hold the Wireless button and the Cancel button for five seconds until the Wi-Fi light blinks blue.

Within two hours, return to the app or software to find and add your printer and complete the setup.

Step 2:

Uninstall and re-install the HP Smart app on your computer/mobile device.

Place the printer and the computer or mobile device near the Wi-Fi router.

Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.

After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS).

In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye