HP Smart Tank 5102 Does NOT Connect to WiFi

[FreebirdMktg]

I've seen quite a few other conversations regarding this where the Smart Tank 5102 does not connect to the WiFi. I got it to print something twice, but then it disconnects.

Could this be a manufacturer defect??? 

Does this printer come with a warranty? I have already spent WAY TOO MUCH TIME troubleshooting, and frankly, ready to through this pile of plastic into the recycling bin..  

I would love to see a real response to these questions- not a canned response, like I have already seen. 

[zoey7886]

@FreebirdMktg, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Smart Tank 5102 WiFi Connection Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

The HP Smart Tank 5102 is designed to offer reliable performance, but as you’ve described, problems can occasionally arise with connecting to WiFi.

Potential Causes and Solutions:

Router Settings:

• Ensure your router is broadcasting on a compatible frequency (2.4GHz) and that it's set to a suitable channel.

Firmware Updates:

• Check for firmware updates for both the printer and the router. Updated firmware can resolve connectivity issues.

Network Configuration:

• Verify that your network’s security settings (such as encryption type) are supported by the printer.
• Reconfigure your network name (SSID) and password, ensuring there are no special characters that might cause connection issues.

HP Smart App:

• Use the HP Smart app for setup, which may provide detailed troubleshooting steps and updates.

Restart Devices:

• Sometimes, restarting your printer, computer, and router may resolve intermittent connectivity issues.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,