HP deskjet 3630 series all in one : won’t connect to Wi-Fi after getting new network

[Betty0610]

@NewtonM

Welcome to the HP Support Community.

I'd be happy to help.

Which Printer do you have?

Let us know 🙂

Thanks!
 

[Su-sun]

Yes, no problem at all. 

[Betty0610]

Are other devices connecting to the new Wi-Fi?

[NewtonM]

Deskjet plus 4122. I must tell you that I just returned another brand printer... The print quality was not anywhere close to the HP. I was hooked up to an earlier iMac. This is written on my new referb, which I am just starting to set up. Hopefully I'll get to trying to set up my HP later today or tomorrow.

[NewtonM]

Yes, other devices are connected using NETGEAR 50. When I open  HP SMART Printer Status it indicates that Installation is "not installed, Connection type is "network" ... Connection Status is "inactive"  My system prefs show the correct printer, but say "offline, default."

I am recuperating from Long Covid and have residual brain fog, so feel frustrated that, following instructions,  I get the blinking blue light and blinking WiFi symbol, then I click and hold for a few seconds on my modem-router until that too starts to  blink. That darned blue light on the printer never does stop blinking and no connection ever results. 

I do have a USB to printer cable, but was unable to connect that way either. 

The one thing that keeps buzzing in my brain is the instruction to select the same WiFi network that the printer has. How do I find that out? If I turn the WiFi off, then on again it automatically switches to "NETGEAR50-5G."

I am really frustrated. Please review the above and tell me if you see something wrong, or give me links to what I have to do to make the WiFi connection.

Really sorry to bug you all again but I do love the quality of the HP printing, and really want to solve this frustrating problem.

Thanks,

Newt

[Su-sun]

How do i stop getting notifications for this thread… its not my thread anymore and the information being given is no longer relevant to my issue.

thanks for trying to help. 
good luck Newt! 

[NewtonM]

I assumed that I might get a workable solution for myself.; Istill can't ptint with my once useable HP printer. Can anyone tell me an answer? Then I'll quit trying.

[Jay_G24]

@NewtonM,

Connect the printer using the HP Smart app

Restore Wi-Fi setup mode on the printer, and then use HP Smart to connect the printer to your Wi-Fi network.

Restore Wi-Fi setup mode on the printer

Prepare a printer for a Wi-Fi connection by restoring Wi-Fi setup mode.

When the settings are restored, the printer enters Wi-Fi setup mode for about two hours, making it discoverable during the HP software installation.

Most printers with a touchscreen: From the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.

Most inkjet printers without a touchscreen: Press and hold the Wireless and Cancel buttons until the Power button flashes, and then wait for the Wireless light to flash.

Most Laser printers without a touchscreen or control panel menu: Press and hold the Wireless button until the Attention and Power lights flash, or press and hold the Wireless and Cancel buttons until the Wireless light flashes (Laser NS, Neverstop). The printer might restart.

Most LaserJet printers without a touchscreen: Press and hold the Wireless button until the Attention light flashes, and then wait for the Wireless light to flash.

Envy 6000, 6000e, 6400e, ENVY Pro 6400, DeskJet Plus IA 6000, 6400, and Tango printers: Press and hold the Wireless button on the back of the printer for five seconds until the Status light flashes (blue or purple depending on the model).

Go to Restore Wi-Fi setup mode on your HP printer for additional information and button presses for more printer models.

Install HP Smart

Install the HP Smart app on your computer or mobile device.

Do the following if you are setting up the printer on a Wi-Fi network.

Place the printer and the computer or mobile device near the Wi-Fi router.

Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.

After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS), HP Smart - Microsoft Store (Windows), or HP Smart - Mac App Store (macOS).

If you are prompted to sign in with Microsoft to use the app across devices, you can sign in or click No, thanks to continue.​

NOTE:

Disconnect from a Virtual Private Network (VPN) connection before downloading.

If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.

In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

You may also refer to - No Connection after Router or Wi-Fi Settings Change

Let me know how this goes!