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Guidelines
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎10-24-2020 07:13 PM

HP Recommended

I have already installed the printer. I added the package and now cannot reinstall printer. HP Smart keeps saying it cannot find the printer on the network.

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‎10-24-2020 07:15 PM

HP Recommended

Do not use HP Smart. Use System Preferences/Printers & Scanners.

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‎10-24-2020 07:18 PM

HP Recommended

Printer doesn't show up.

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‎10-24-2020 07:19 PM

HP Recommended

When you use the + symbol to try to add it, can you enter in the IP address manually to find it? If you need help finding the IP of the printer, let me know.

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‎10-24-2020 10:07 PM

HP Recommended

After searching for a while and chatting with apple support redoing everything we already tried...this worked perfectly!!!!

Thank you!

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‎10-25-2020 04:39 AM

HP Recommended

Please share what "worked perfectly". I have. uninstalled and reinstalled software for my printer, which is on a USB cable connected to my computer, I have run every package that has been suggested here and still I get.Image 10-25-20 at 6.37 AM.jpeg

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‎10-25-2020 09:37 AM

HP Recommended

Doesn't find the IP address either.

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‎10-25-2020 10:23 AM

HP Recommended

Did all this. Printer is printing now but I can’t get rid of the pop up error window. 

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‎10-25-2020 10:24 AM - edited ‎10-25-2020 10:25 AM

HP Recommended

"BryanCustomPure" (above) posted this link to the driver update package you should download & install, it includes driver update AND an UPDATED CERTIFICATE which was missing in other package update links we tried; we noted that our certificate expired yesterday 10/24/2020).

 

Here is the link he posted to download the package you need to install, AFTER deleting your printer so that you start with a "fresh install":

ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...

**ALSO IMPORTANT: I found I had to right click on the above link and COPY/PASTE it into my browser, rather than just clicking the hyperlink.** Good luck.

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‎10-25-2020 10:47 AM

HP Recommended

OK - I managed to get HP Easy Admin to run and it re-installed latest version of printer essentials.  Looks like my printer is working again - through WiFi.  But this entailed a number of re-boots and re-booting my router so it's not certain which among all these steps - was the effective one.

 

BUT - I'm still getting the pop-up :

“HPDM.framework” will damage your computer.

 

Any one with some information might feel free to comment

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