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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Katitude1234
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Message 1 of 52
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HP device monitoring.framework will damage your computer and my printer will not print

HP Recommended
macOS 10.15 Catalina

I am receiving a message on my Mac laptop that says HP device monitoring.framework will damage your computer and now my printer does not work

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IronBadger
Level 9
Level 9
862 605 78 245
Message 2 of 52
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HP Recommended

It really looks like those who are experiencing this issue are running older software signed with a certificate that expired today.

 

Please update your software using HP Easy Start as mentioned above. 

1. Download HP Easy Start

2. Follow the prompts for setting up your printer.  When you get to the software download it will show whether the software needs updated or not.  If it does the box next to Printer Essentials will be checked by default and you just need to select the Install button.

 

The following should not be necessary but if you want to be extra diligent and guarantee a clean new install.

1. Download HP Easy Start

2. Open HP Easy Start and Select the HP Easy Start Menu in the macOS menu bar.  In this menu select Uninstall HP Software.

Screen Shot 2020-10-23 at 2.04.26 PM.png

3.Select Continue to start the Uninstall process

Screen Shot 2020-10-23 at 2.04.40 PM.png

4. Once the uninstall completes.  Select Set Up New Device.

5. Go through the new device setup process by following the prompts.

6. This will lead to the software download/install prompt.

Screen Shot 2020-10-23 at 2.07.41 PM.png

7. Select install and the remaining prompts to finish the process.

 

Edit:  Systems administrators and those unable to use HP Easy Start can use HP Easy Admin to download the software pkg files directly.

While I may work for HP Inc, the views and opinions expressed here are my own.

View solution in original post

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51 REPLIES 51
IronBadger
Level 9
Level 9
862 605 78 245
Message 2 of 52
Flag Post
HP Recommended

It really looks like those who are experiencing this issue are running older software signed with a certificate that expired today.

 

Please update your software using HP Easy Start as mentioned above. 

1. Download HP Easy Start

2. Follow the prompts for setting up your printer.  When you get to the software download it will show whether the software needs updated or not.  If it does the box next to Printer Essentials will be checked by default and you just need to select the Install button.

 

The following should not be necessary but if you want to be extra diligent and guarantee a clean new install.

1. Download HP Easy Start

2. Open HP Easy Start and Select the HP Easy Start Menu in the macOS menu bar.  In this menu select Uninstall HP Software.

Screen Shot 2020-10-23 at 2.04.26 PM.png

3.Select Continue to start the Uninstall process

Screen Shot 2020-10-23 at 2.04.40 PM.png

4. Once the uninstall completes.  Select Set Up New Device.

5. Go through the new device setup process by following the prompts.

6. This will lead to the software download/install prompt.

Screen Shot 2020-10-23 at 2.07.41 PM.png

7. Select install and the remaining prompts to finish the process.

 

Edit:  Systems administrators and those unable to use HP Easy Start can use HP Easy Admin to download the software pkg files directly.

While I may work for HP Inc, the views and opinions expressed here are my own.

View solution in original post

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MFlo
Level 2
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Message 3 of 52
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Hi, I've un-istalled the original software, the pop-ups are still coming, I've tried twice to install the new, which shows checked marks that it's installed, but then when I hit continue, the program stalls, the icon spins around and it can't finish the installation.  Please advise, thank you.

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ArkieCal
Level 1
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Message 4 of 52
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I am using Mac OS 11.0 Beta (20A5395g), I have tried several times to install the software for my F340 but it fails every time. I have used the above recommended procedure ant it says that I need to download the software from the printer's website?

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BryanCustomPure
Level 7
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Message 5 of 52
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The solution is to download (and install) this package which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...

 

Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!

 

If this solved your issue, please thumbs up and mark as solved!

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ArkieCal
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Message 6 of 52
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screen_shot_2020-10-24_at_6.10.13_pm.jpgI downloaded the drivers as you suggested and restarted mY Mac, in fact I did both twice, but I get the same results Screen Shot 2020-10-24 at 6.10.13 PM.png

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RobertRamey
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Message 7 of 52
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I tried all the "Easy" solutions and as a last resort invoked this .../HP_Quick_Start/...  The download stalls out at about 14.7MB at which point it seems to stop.  What's up with this?

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BryanCustomPure
Level 7
473 470 45 147
Message 8 of 52
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The package is not drivers. Did you run the package?

Try removing your erroring device in System Preferences/Printers & Scanners. Then install the package. Then reinstall your device in the Printers & Scanners menu using the drivers it automatically selects.

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Tweety17
Level 1
10 10 0 0
Message 9 of 52
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This did not work. Both the printer and iMac are on the same network and it keeps saying it cannot find the printer. It did however get rid of the popup message.

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BryanCustomPure
Level 7
473 470 45 147
Message 10 of 52
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HP Recommended

Try removing your erroring device in System Preferences/Printers & Scanners. Then install the package. Then reinstall your device in the Printers & Scanners menu using the drivers it automatically selects. Then restart.

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