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- HP envy 6032 lost internet connection

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12-06-2020 07:34 AM
Product: HP envy
Operating System: Microsoft Windows 10 (64-bit)
HP Envy 6032 connected to my ineternet whe recently purchased. I am now having trouble with it not connecting, I have recently changed my phone. but have tried doing on the ap on my phone and on my laptop but not connecting.
Any help much appreciated.
Sue
1 REPLY 1
12-06-2020 09:48 AM
Hi,
Thanks for using the HP Support Community.
Can you try a reset and use the HP Smart to connect again?
This example shows how to reset for the printer:
https://www.youtube.com/watch?v=TWBAFvOJuGk
Hope that helps!
I am an HP Employee. Although I am speaking for myself and not for HP.
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