HP office jet 3830 not found as printer on laptop

[HeidiTortilla]

My printer was turned off for a few days and after turning it back on, now my MacBook cannot find the printer (I was just using it a few days ago). I reset the wifi-- I restored Network Settings,  Both my laptop and printer are both connected to the same wifi network, but my laptop cannot find the printer.

[BryanCustomPure]

Try this set/order below to get up and running again:

Use the HP Uninstaller: https://support.hp.com/us-en/document/c02440673
If you still have a folder marked HP, delete it (likely here: /Library/Printers/hp ).

Use Easy Start ( https://support.hp.com/us-en/drivers/selfservice/hp-easy-start/7376041  - make sure your OS is correct) and see if your printer is supported. If not, or this doesn't solve the issue,  move on to the next steps.

Uninstall your printer USING THIS METHOD ONLY (NOT EASY START, NOT EASY ADMIN): Apple Logo (Upper Left of Screen)/System Preferences/Printers & Scanners. Then restart your computer.

See if you can print. If not, continue:
Download (and install) this package (From HP FTP) which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...  
If the link comes up blank, try right/control clicking and saving it. Or right/control click and copy link, and paste into browser bar. If you get the malware warning part-way through the installation, go to System Preferences>Security & Privacy where you can tick a box and unblock the HP option.

The install takes a bit. Let it run, even if it seems like it stalled out! When it completes, restart.

Then reinstall your printer using: Apple Logo (Upper Left of Screen)/System Preferences/Printers & Scanners, and use the default drivers. If drivers do not show up, download and install the 5.1 driver package from here: https://support.apple.com/kb/dl1888?locale=en_US . Then restart your computer.

[HeidiTortilla]

Hello-- I tried all these steps, but no avail :(.  The only why I'm able to print is if I email the printer my document.  After all steps taken in your previous message, the printer is still not appearing to add in systems preferences.  Do you have any other suggestions?

[BryanCustomPure]

I will look into how to reset your printer and get back to you! If you were able to download and install each of the things I provided, then this is very likely to work.

[BryanCustomPure · Accepted solution]

Give this a shot:

https://www.youtube.com/watch?v=zkgAw6oNd5M

[HeidiTortilla]

I followed the steps and restored factory defaults.. but still I'm not seeing the option to add this printer on systems preferences.

[HeidiTortilla]

PRINTER WORKS NOW! Thank you! I didn't realize I had I still was missing the step to connect to wifi--- after I restored factory defaults, then I connected to wifi-- the printer was then available to add. PROBLEM SOLVED! thank you so much!