HP officejet pro 8610 connected to wifi but not the internet

[fadzware]

I use a HP OfficejetPro 8610 at home. recently moved homes and changed my ISP and router.

successfully connected to the wifi router but I still get an error message whn I try to connect it to the internet. 

It reads: "The printer could not connect to the internet. If your network does not use a proxy server, try turning the printer off and on again. If your network uses a proxy server, touch Set Proxy, and then try again. If you are still unable to connect contact you internet service provider or administrator.

I have tried turning the device off, waiting and turning it back on. I have downloaded and ran the HP print and scan doctor which is now telling me that everything is fine but the error still comes up on the actual printer. and the icon on the very bottom left hand side still shows the yellow triangle with the exclamation mark over it (the error icon).

Thanks in advance for your assistance

[Kumar0307]

@fadzware, Welcome to the HP Support Community!

Are you using a mesh network?

I understand you are not able to connect the printer to the wireless network. Let us try these steps:

Restart the wireless router, the printer, and the PC

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

• Make sure the printer and the PC are connected to the same wireless network.
• This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Use the HP Smart app to print and scan from your Win 10 PC(Wireless connectivity)

Click here to download and know more about the app.

Hope this helps! Keep me posted. 

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