HP smart app login error

[joaotomaz]

I'm facing the follow problem with my HP printer deskjet 2676: Every time a try to login on app HP smart, it returns this mensage: (Error Code: OW_500_OWSID00001). But if I login on HP smart on internet site, it works ok. ps:my internet isn't a VPN. Someone could help me? Thanks!

[TEJ1602 · Accepted solution]

@joaotomaz, Welcome to HP Support Community!

Try the below suggestions to isolate and resolve the issue-

1)Uninstall HP Smart

2)Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update. If you are accessing Windows 10, then these steps are for you.     

• Hit the Start menu and write an update. After that, click on the “Check for updates” option.     
• Tap on the “Check for updates” option.     
• After clicking on that option, Windows will install the updates automatically.   
• When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

3) Update Printer Firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

4)Reinstall HP Smart

If the error persists, use this link to download and install the HP Easy Start (under the Software and Utility tab ) software.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!