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‎01-27-2021 03:38 PM

HP Recommended
Product: 4650 series printer
Operating System: Microsoft Windows 10 (64-bit)

I had my printer operating with HP Smart for some time lately I am having a problem with the printer connecting using HP Smart from my HP Laptop. I am able to print and scan from my android phone without issue but when I try using HP Smart I cannot complete the setup process. I removed the HP Smart a couple of times but no joy. I tried to sign in but all I get is waiting to connect. When I tried to make a new account I get an error to try later because HP Cloud is unstable. I am able to print from my laptop using HP OfficeJet 4650 series program which is wireless connected. I tried to scan from my desk top but i get a message that HP Smart does not subport scans' 

2 people had the same question
2 REPLIES 2

‎02-11-2021 11:08 AM

HP Recommended

Hio@steamboat1, Welcome to the HP Support Community!

 

I understand that you need to help to connect HP cloud services , Don't worry I'll try to help you out.

 

 

The below link contains a self-help document, this will assist you in HP Printers - Turn On Web Services 

 

https://support.hp.com/ca-en/document/c05329102

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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‎02-12-2021 06:27 AM

HP Recommended

Hello All

 

I just got an update for HP Smart on my Windows 10 64 bit HP Laptop, I still have connection problems. I am able to use my desktop also a Windows 10 64 bit computer to scan and print wirelessly using HP Smart. which got the same update yesterday.. I can print from my Laptop computer when I am in other programs viva the Wi-Fi connection. I am still waiting for my Laptop to complete the cloud connection, it's still waiting after at least 30 minutes..

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