HP8020E printer - forgot the unlock userid and password

[Kaalicharan]

i changed my WIFI SID and lost WIFI connection on the printer. I need to factory reset it but unable to do so as I dont remember the userid and password. I am trying this from the printer control panel. 

[Raj_05]

Hi @Kaalicharan,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you need to factory reset your HP OfficeJet Pro 8020e All-In-One printer but have forgotten the user ID and password, you can usually perform a factory reset directly from the printer's control panel. Here’s how you can try to do it.

Turn on the Printer: Make sure your printer is powered on.

Access the Control Panel: Go to the printer's touchscreen control panel.

Navigate to Settings: Tap on the "Setup" or "Settings" icon (it might look like a gear).

Find the Factory Reset Option:

• Go to "Printer Maintenance" or "Tools".
• Look for an option like "Restore Defaults", "Factory Reset", or "Reset".

Confirm the Reset: Follow the on-screen instructions to confirm and complete the factory reset. This will erase all settings and return the printer to its original factory settings.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Kaalicharan]

Hi,

As mentioned in my initial post, I tried the below (option - restore under the printer maintenance) but it is asking for the unlock password and i cannot go ahead because i do not remember the unlock password. 

[Raj_05]

Hi @Kaalicharan,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support