• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎03-02-2021 09:28 AM

HP Recommended
Product: ENVY 4500
Operating System: Microsoft Windows 8.1 (64-bit)

I have followed the instructions in HP Smart to get the printer claim code but the printer doesn't seem to have a web server built into it. I have tried IP addresses 192.168.176.28 (the printer network address) and 192.168.223.1 (the URL given in the printer status report) but neither address comes up with a web page.

 

The printer connects to HP Smart and I can print from the Android phone OK. I just can't find the claim code to be able to order a new colour ink cartridge as the old one is running very low and HP haven't sent a replacement yet.

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-06-2021 08:54 AM

HP Recommended

Hi,

For the cartridge issue, I suggest contacting HP Instant Ink Support in the UK to get a replacement cartridge shipped:

https://support.hp.com/gb-en/contact-hp/product/hp-instant-ink-series/5264756/model/5401249?sku=INST...

 

Source:

https://support.hp.com/us-en/product/hp-instant-ink-series/5264756/model/5401249/document/ish_325976...

 

For the older HP ePrint address, you may contact HP Privacy team below, be sure to add a clear description of your originally used HP ePrint address and the HP Account ID used with the HP ePrint address, they should be able to help re-using the old address for your account:

https://www8.hp.com/us/en/privacy/ww-privacy-form.html

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎03-02-2021 09:56 AM

HP Recommended

Apologies, I have now found the web server. The correct IP address is 192.168.178.28. However I can't see a link to the printer claim code required for connecting to the Instant Ink account.

All very frustrating.

Was this reply helpful? Yes No

‎03-06-2021 08:22 AM - edited ‎03-06-2021 08:23 AM

HP Recommended

What a load of rubbish! I had to disable wireless access on the printer and re-enable it to get the printer claim code, which did allow me to get logged in to HP Smart (actually HP Idiot would be a better term). However I now cannot use my printer's old email address and have had to create a new one! Also, having managed to get logged in to HP Smart I still cannot find my monthly usage page nor can I order a replacement colour cartridge which is running extremely low.

 

You couldn'tmake it up!

Was this reply helpful? Yes No

‎03-06-2021 08:54 AM

HP Recommended

Hi,

For the cartridge issue, I suggest contacting HP Instant Ink Support in the UK to get a replacement cartridge shipped:

https://support.hp.com/gb-en/contact-hp/product/hp-instant-ink-series/5264756/model/5401249?sku=INST...

 

Source:

https://support.hp.com/us-en/product/hp-instant-ink-series/5264756/model/5401249/document/ish_325976...

 

For the older HP ePrint address, you may contact HP Privacy team below, be sure to add a clear description of your originally used HP ePrint address and the HP Account ID used with the HP ePrint address, they should be able to help re-using the old address for your account:

https://www8.hp.com/us/en/privacy/ww-privacy-form.html

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.