How do I find the printer claim code on HP ENVY 4500?

[styxlawyer]

I have followed the instructions in HP Smart to get the printer claim code but the printer doesn't seem to have a web server built into it. I have tried IP addresses 192.168.176.28 (the printer network address) and 192.168.223.1 (the URL given in the printer status report) but neither address comes up with a web page.

The printer connects to HP Smart and I can print from the Android phone OK. I just can't find the claim code to be able to order a new colour ink cartridge as the old one is running very low and HP haven't sent a replacement yet.

[styxlawyer]

Apologies, I have now found the web server. The correct IP address is 192.168.178.28. However I can't see a link to the printer claim code required for connecting to the Instant Ink account.

All very frustrating.

[styxlawyer]

What a load of rubbish! I had to disable wireless access on the printer and re-enable it to get the printer claim code, which did allow me to get logged in to HP Smart (actually HP Idiot would be a better term). However I now cannot use my printer's old email address and have had to create a new one! Also, having managed to get logged in to HP Smart I still cannot find my monthly usage page nor can I order a replacement colour cartridge which is running extremely low.

You couldn'tmake it up!

[ShlomiL · Accepted solution]

Hi,

For the cartridge issue, I suggest contacting HP Instant Ink Support in the UK to get a replacement cartridge shipped:

https://support.hp.com/gb-en/contact-hp/product/hp-instant-ink-series/5264756/model/5401249?sku=INST...

Source:

https://support.hp.com/us-en/product/hp-instant-ink-series/5264756/model/5401249/document/ish_325976...

For the older HP ePrint address, you may contact HP Privacy team below, be sure to add a clear description of your originally used HP ePrint address and the HP Account ID used with the HP ePrint address, they should be able to help re-using the old address for your account:

https://www8.hp.com/us/en/privacy/ww-privacy-form.html

Shlomi