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‎11-24-2020 04:12 PM

HP Recommended
Product: HP Laser Printer model T6B82A

Message on Printer display says “ Update found. Downloading..” if I push the cancel button it read “cancelling” for a few seconds and then pops back into the “Update found. Downloading..” screen. 

it has been doing this for more than two hours. My wifi download speeds are around 48Mbps and ping 13.

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-02-2020 07:41 AM - edited ‎12-02-2020 07:42 AM

HP Recommended

@Dthans, Welcome to the HP Support Community!

 

It should ideally not take 2 hours to download and install the printer firmware. However, it depends on the internet speed too.

 

If the printer is still stuck on the same screen, restart the printer and check if that helps.

 

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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1 REPLY 1

‎12-02-2020 07:41 AM - edited ‎12-02-2020 07:42 AM

HP Recommended

@Dthans, Welcome to the HP Support Community!

 

It should ideally not take 2 hours to download and install the printer firmware. However, it depends on the internet speed too.

 

If the printer is still stuck on the same screen, restart the printer and check if that helps.

 

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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