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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎06-08-2026 10:16 AM

HP Recommended

In the Mac wifi settings the Envy printer is one of them. I can click on it per the screenshots but it won't print anything. Just has a purple light.

Screenshot 2026-06-08 at 11.08.50 AM.pngScreenshot 2026-06-08 at 11.09.12 AM.pngScreenshot 2026-06-08 at 11.10.14 AM.png

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‎06-08-2026 05:40 PM - edited ‎06-09-2026 01:05 AM

HP Recommended

Hi Chuck,

 

Now that the WiFi is turned on, let's do a reset wireless again and then use the HP Smart to setup and connect printer to the network,

 

1/ Reset wireless

HP Envy 6000 | 6400 Printer series:

https://youtu.be/TWBAFvOJuGk

 

2/ Remove HP Envy 6000 from the HP Smart and then "Add printer"  to the network.

 

Hope that helps!

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